Shipping policy

Where we ship

We currently ship to addresses in the United States only. If your address is accepted at checkout, we can deliver to it.

Processing time

Orders are prepared and handed to the carrier within 2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Rates and delivery times

Standard shipping
$4.99 flat rate, and free on orders of $49 and above. Estimated delivery 10 to 18 business days after dispatch.

All product prices and shipping rates are shown in US dollars.

Where your order ships from

Our products ship directly from our supplier's warehouse inside the United States rather than from a stockroom of our own, which is how we keep prices low. Your parcel stays in the country the whole way and does not go through customs.

Why the delivery window is this wide

We would rather tell you the truth than promise two-day delivery we cannot keep. The window above is deliberately cautious, because we would rather your parcel turn up early than late. We will tighten it once enough real deliveries tell us we can.

Delivery estimates are counted from the day your order is dispatched, not the day you place it. Weather, carrier backlogs and public holidays can add a few days.

Tracking

You will receive a tracking number by email as soon as your order is dispatched. Tracking can take up to 72 hours to start updating. That is normal and does not mean your parcel is lost.

Phone number at checkout

A phone number is required at checkout because the carrier may need it to arrange delivery.

Customs, duties and import taxes

None. Orders ship within the United States, so there is nothing further to pay on delivery.

Multiple parcels

If you order several items they may ship separately and arrive on different days. You are never charged extra shipping for this.

Failed deliveries and wrong addresses

Please check your address carefully before you pay. If a parcel comes back because the address was incomplete or nobody could be reached, we will contact you. Re-delivery is charged at the standard shipping rate.

Missing parcels

If your tracking has not updated for 14 business days, email us at hello@belai.store with your order number and we will open an investigation with the carrier.